Pedigree Assistant - No Quibble Guarantee

We offer a 30-day money-back guarantee on new copies of full versions of Pedigree Assistant purchased either through this web site (www.tenset.co.uk) or by phone direct from us.

This is not just a guarantee that Pedigree Assistant does as we claim. It is just that it is only when you actually use a system 'for real' that you really know if it is the right one for you. That is why we offer a 30-day money back guarantee.

So, if for any reason you are not completely satisfied with your purchase of a new, full, copy of Pedigree Assistant software, you may contact us within 30 days of your purchase to request a refund by providing the information detailed below.

Exclusions

This offer does not apply to:

  • Upgrade Orders: All upgrade orders including support/updates extensions are not covered by the no-quibble guarantee.
  • Replacement CDs: If you order a replacement CD from us (e.g., to replace one you have lost), this is not covered by the no-quibble guarantee.
  • Purchases Not Made Directly With Us: If you purchase one of our products through a third party, you must contact them for details of their conditions of sale and return/refund policy.
  • Purchases Prior To 18th June 2014: This is when the no-quibble guarantee was introduced.

How To Get Your Refund

Get in touch (contact Contact) and provide us with:

  • Name and e-mail address under which the purchase was made; and
  • The PayPal transaction ID as shown on your order confirmation e-mail (if you paid through PayPal); and
  • Your confirmation that you have removed all versions of Pedigree Assistant from your computer and destroyed the Pedigree Assistant CD, if received.

Upon receipt of all of the above information related to your purchase, we will refund 100% of your purchase price by crediting your PayPal account, or credit card account, or by cheque (only if you paid by cheque or bank transfer). Your product key will be invalidated and associated services such as support/updates won't be accessible anymore.

How To Remove Pedigree Assistant From Your System

Open Windows Control Panel and select 'Uninstall a Program' or 'Add/Remove Software'.


Pedigree Assistant® is a product of Tenset Technologies Ltd, © 2003-16 All Rights Reserved. Pedigree Assistant is a registered trademark of Tenset Technologies Ltd in the United Kingdom. v3.21, October 2016
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