Pedigree Assistant Product Support
Most of the commonly asked questions about Pedigree Assistant are covered in our FAQ section.
Click Here for the Frequently Asked Questions.
Be sure to check out the FAQ list before contacting us - its often a much quicker way to get to the answer you need without needing to go through Customer Service.
If your question is not covered by the FAQs, please visit the Customer Service Help Desk where you can submit a support request.
Version 2 Customers - Please Read
As of April 2014, version 2 of Pedigree Assistant has been superseded by version 3.
Support for version 2 is available for customers who are still within their support period. Specifically, customers who bought a new copy of Pedigree Assistant on or after 1st April 2013 will continue to receive product support until the 1st anniversary of their purchase. Likewise customers who have bought a support extension that is still in date will continue to receive support until the expiry of that extension. Thereafter customers will need to upgrade to version 3 to continue to receive support & updates.
Please note there is no requirement to upgrade to version 3 - you can continue to use the version 2 software for as long as you like; the license is not date limited. But, you won't have continued access to support.
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