Privacy Policy

We are committed to protecting your privacy. This statement aims to provide details about the information we collect and what happens to it.

Web Site Logs

When you browse through our site your browser issues HTTP requests for web pages and other resources from our web server. We collect certain information contained in the HTTP requests, including:

  • originating IP address
  • referring web page
  • user-agent information

We do not require you identify yourself and we do not log the specific identity of visitors. We collect the above information for web site administration purposes, including:

  • to ensure that only authenticated users can access restricted sections of our site
  • to enable us to improve our site
  • to ensure that we deliver the information you request in a format that is usable to you and your browser

What Information Do We Collect?

This web site does not collect any information about you at all, excepting for the following circumstances:

  • if you make a purchase through this web site, you will be redirected to PayPal to complete your purchase who will then send us your order details, and this will include your name, email address and postal address as you have entered in your PayPal account details.
  • if you reply to a 'feedback' form through this web site, you may, at your discretion, supply us with your name and email address if you would like us to reply
  • as described above under 'Web Site Logs'

The information we hold will be accurate, up to date, and will be stored in accordance with the UK Data Protection Act 1998. You can check the information that we hold about you - use the Customer Service Help Desk. If you find any inaccuracies we will delete or correct it promptly.

We will only use the information that we collect about you lawfully - in accordance with the UK Data Protection Act 1998 and the UK Privacy and Electronic Communications Regulations 2003 (Statutory Instrument 2003 no. 2426, which came into force 11th December 2003).

We will never collect sensitive information about you without your explicit consent.

Sounds Good. So What Happens If This Web Site Is Hacked?

We do not store your information on our web site/server. If this web site were to be hacked into, it would be impossible for any hacker or intruder to obtain any personal information about you from it, because it is never stored there. Ever.

What About Credit Card Details

This web site never asks for your credit card details. When you make a purchase through this web site, if you use a credit/debit card for payment then you will be supplying those details to a secure third party (PayPal). Your card details do not get disclosed to us. We do not store credit card details nor do we share customer details with any 3rd parties.

Disclosure of Information We Hold About You To Third Parties

We will not supply any information about you, including all contact information such as your email address, to any third party except as required by law or legal process.

Sending Email To You

We will only send you email in the following circumstances:

  • You send us a message asking us to reply - either by using our Customer Service Help Desk or by filling in a product feedback form where you explicitly choose to enter your email address either seeking a reply or where you opted-in to receive emails from us.
  • If you purchase a product from us, we may send you unsolicited (marketing) email in accordance with the UK Privacy and Electronic Communications Regulations 2003, in the context of an existing customer relationship. Such emails will only be sent to inform you of important news in relation to the product(s) you have bought from us, including information about new releases or related products (of ours), or reminders to you when your support/updates period is due to expire. We will send you at most 4 emails per year, and you can opt out of such emails at any time.
  • If you receive spam email purporting to be from us, it isn't. It will be a fraudster sending you their 'offering' and fraudulently using a Tenset email address, such as by way of a forged sender address. This is called 'email spoofing' and, sadly, this kind of activity is rife on the internet. Fraudulent emails adopt many different forms and are the unauthorized actions of third parties not associated with Tenset. Tenset accepts no responsibility for any costs or charges incurred as a result of fraudulent activity.
  • We have never used "bought-in" email lists, or similar, and never will.

OK, What About Cookies?

This web site uses a single cookie in it's online ordering pages. This is used solely to remember the currency you have chosen to have prices shown in, and is essential for the correct operation of the online ordering system. This website makes NO other use of cookies at all. There are no nasty tracking cookies, or anything else devious or which tracks your personal information, or used to serve you advertising, or in fact anything nasty at all.

Linked Sites

This site may contain links to other sites that are not associated with us in any way. We are not responsible for the content or privacy practices of any of these sites. A link from our site to another site does not imply any recommendation or approval of the other site, only that it may be relevant to our visitors.

Customer Data

Occasionally you may have a need to send us a copy of your data e.g. to see whether it data can be converted, or to look into a problem. We will never provide any data you send us, nor any part of it, to any third party in any form whatsoever without your explicit prior consent. This includes, but is not limited to, using your data as part of breed databases supplied to others or online.

..And Finally

This Privacy Policy is subject to change at any time. If you have any questions/comments about privacy, please contact us (use the Customer Service Help Desk).

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