PedPro Frequently Asked Questions

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You can purchase a new license for PedPro software, for download, through this site using secure online ordering. Payment is by PayPal. PayPal allows payment by credit/debit card using its guest checkout facility, which is available in many countries. It is also possible to pay using direct bank transfer to our UK account; contact customer service if you need the details.

If you are an existing customer (i.e., you have previously bought a license for a full working copy of PedPro), you may be able to purchase an upgrade.

For all other purchases, including bulk orders & academic discounts, and purchases on physical media such as USB, please contact customer service.

See prices.

Sorry! But no. PedPro is designed for single-user use, where the data is stored locally on your computer's hard drive, and accessed from one user account. Multi-user access of the type you seek is not available with this product.

To make the best possible purchase decision, please take advantage of the free trial download before you decide to get the full version.

However, there is also a 30-day money-back no-quibble guarantee on new copies of full versions of PedPro purchased directly through this site.

This does not apply to upgrade orders or to purchases not made directly through this site.

iPad: this software will not run on an iPad (or iPhone) or similar.

Mac: PedPro is a Windows application and as such it does not run directly on a Mac.

If your Mac has a Windows environment such as that provided by 'Parallels' (or similar products) then you should be able run it. However, the use of any of our Windows-targetted products within the Parallels environment on the Mac is not formally supported.

Sorry, but Windows 11S/10S is not supported. Windows 11S/10S is a limited version of Windows that can only run apps from the official Windows app store, and PedPro cannot be obtained that way.

Sorry, but no. Chromebook is not supported.

A detailed User Guide is installed as part of the product. This can be accessed through the Help menu.
Common product support questions are covered in the Frequently Asked Questions page for PedPro.
12 months access to the customer helpdesk for product support for the current release is included as part of the product price when you buy a license.
Support includes any updated releases that are released during the support period, which you can download free of charge.
Support is only provided for the latest (i.e., current) release of the product at any given time - if you are in date for support but do not have the latest release then you should download and install that before contacting the helpdesk. Older, retired, releases of the product are not supported.
For continued access to the helpdesk after the support period has ended it is necessary to upgrade. Discounts are available for existing customers, depending on when your previous period for support ended.

No. PedPro does not include data for real animals in your breed or it's history. We do not have the breed/pedigree data. To get such data into PedPro you need to import it from another source, or manually import it from your own sources/records. PedPro supports data import from text/CSV files.

No. All the pedigree data you have saved as a pedigree data file with the trial version will automatically carry through to the full version should you decide to get it.

Yes. The installer is a full installation and does not require the previous release to be already installed. However you will need a valid install key to install it.

After you have paid for your order you will be contacted by email with installation instructions, including any install code(s) that you need for the full version of the product.

Orders are processed manually (i.e. by a human), and during UK business hours. If you place your order Monday-Friday during UK business hours (9-5.30 UK time) there will be a delay of a few hours before your installation codes are sent. Orders placed at weekends or on UK public holidays may not be processed until the next UK business day (Monday-Friday). If you are ordering from outside the UK please remember that sometimes the UK has public holidays that you do not.

Some orders require validation by us prior to payment (e.g. version upgrades). In such cases we will contact after you have placed your order, either with details of how to pay, or with queries about your order.

Sorry, no.

Yes, as follows:

2 copies: 20% of 2nd copy
3 copies: 20% off order value
5-9 copies 30% off order value
10+ copies: 35% off order value

To place a bulk order, please contact customer service to arrange payment. The online ordering system on this site does not, at this time, have a facility for placing a bulk order.

The bulk order discount may not be used in conjunction with any other discount.

Sorry, no. There is however an academic discount for purchases of the Professional or Extended Edition of Breeders Assistant.

The company aims to process all orders within 24 hours of order placement or within the next UK business day (whichever is later), though in most cases it is much quicker than this.

Install codes are sent by email. Please check that this email has not been mistakenly treated as spam by your email system - check your spam folder! This is the likeliest reason why you may appear to have not received the install codes. You are recommended to add tenset.zendesk.com to your 'safe senders' or 'whitelist' in your email program.

No, sorry. All prices are for download only.

The company no longer supplies software on CD or USB stick except by prior, specific, arrangement.

It is not limited to 30 days use.
It works with data files of up to 1,000,000 records whereas the free trial is limited to 50.
Export and print facilities are enabled.
Printed pedigrees etc. do not include a 'trial version' message.
Access to paid support, and any new versions that are released, during the support period.

Yes, for a period of at least 3 months following the date of purchase.

There is no guarantee that the software release you downloaded will be available after this period. It may well be, but we do not guarantee it.

You are therefore advised to keep a safe backup of your downloaded software e.g. on a USB memory key, should you ever need to re-install the product.

You can install it on at most two computers so long as it is for your use on both machines. For all other usage scenarios you would need a site or multi-user license - contact customer service for further information.

Yes. Just save a copy of the installer file as downloaded from this site, e.g. to a USB stick. You can then reinstall later from the same download. You can also use this method if you need to install to a computer that's not connected online.

No. PedPro never overwrites or deletes any of your data files during the installation process. Even if you reinstall PedPro over an existing installation using the product installer (as supplied by Tenset), that will not change/delete/rename your pedigree data files.

Sorry, but the sale of products on CD or USB stick was discontinued. However, excepting for some extremely old, long discontinued, products you can download your old product release through this site.

There are two possible reasons for this.

The first is that you are trying to install a release of the product to which you are not entitled, because your period for support ended prior to its release. The registration window will tell you the release date of the product, and you need to ensure that your registration code is valid for support until that date. If your period for support expired prior to the release date of the product, you will need to upgrade in order to install the later release. Discounts are available for existing customers, depending on when your previous period for support ended.

The only other reason that PedPro might not accept your registration code is if you have entered it incorrectly. Please check it very carefully! Also please be aware that the registration code is linked to your registration name. You must enter the same registration name as was issued to you along with the registration code.

Open Windows Settings, select 'Apps', find PedPro in the list of apps, select it, then click the Uninstall button.

First, you need to transfer your pedigree data file(s) from the old computer to the new one. Next, you need to install PedPro on the new computer. Finally, open the pedigree data file(s) on the new computer.

If you know exactly where you have stored your database on the old computer skip to 'How To Transfer The Pedigree Data File(s)' (below).

How To Locate A Pedigree Data File If You've Forgotten Where It Is
Use Windows File Explorer (or Finder on the Mac) to search your computer for the file. PedPro data files are saved with the extension '.ped', so you should search for files named *.ped.

How To Transfer The Pedigree Data File(s)
How you do this is up to you, and depends on what storage devices you have available. E.g. you might copy a pedigree data file using a USB stick ('pen drive'). You should copy the database onto the hard drive of your computer. It is up to you which folder you choose to store your pedigree data file(s) in. However, if you intend to store the database on any networked (or 'cloud') based folder make certain that it behaves 100% like a writable drive folder otherwise you could have problems saving the pedigree data file from PedPro. If in doubt, save it to a folder held locally on the computer, such as your documents folder.

Install PedPro
Once you've transferred your pedigree data file(s) the next step is to install the software on the new computer. If you received the software on CD or USB stick, use that to install it. Otherwise, download and install your release from this site.

Finally
The last step is to open the pedigree data file on the new computer. Open PedPro. On the File menu select Open and then locate the pedigree data file you just copied to your computer.

You need to copy your pedigree data file(s) from the old computer to the new one as well as installing the software. Installing PedPro itself (e.g. as downloaded from this site) does not (and cannot) transfer your data over because it is stored in one or more pedigree data file(s) on your old computer, and is not part of the software download itself.

If you know exactly where you have stored your database on the old computer skip to 'How To Transfer The Pedigree Data File(s)' (below).

Finally
The last step is to open the pedigree data file. Open PedPro. On the File menu select Open and then locate the pedigree data file on your computer.

No, sorry. PedPro is strictly a single-user product. If you attempt to allow multiple user access to a single (shared) data file it is inevitable that data will be lost.

It is recommended that you keep your PedPro database files stored locally on your computer's hard drive, and access it from one user account.

After changing or adding data remember to save your changes when you close PedPro - it will ask if you want to keep the changes when you close it. If you tell it you dont want to save the changes they will be discarded. You can save the pedigree data file at any time by choosing Save from the File menu without closing the software.
If you log out or shutdown or restart your computer you should always close PedPro first and choose whether to save changes or not when you do this. PedPro does not automatically save the database if you shut it down without saving, in case you have made changes you did not want to keep permanently e.g. you deleted records.
It is important to keep regular backups of your pedigree data file(s). To do this, copy the pedigree data file(s) to an external storage device e.g. USB stick on a regular basis.

About Pedigree Data Files
PedPro stores your pedigrees and related records in pedigree data file(s). Typically pedigree data files are stored on the hard drive on your computer, though its up to you where you keep them.

These files always have the extension '.ped'. E.g. a pedigree data file could be named 'MyCats.ped'.

These files need to be accessible in order for PedPro to work. They can be kept on any drive to which the software has normal filesystem access to read/write files in the folder in which it is kept - such as your computer's main hard drive.

When PedPro starts, it will normally open the pedigree data file that you last used - the one that was most recently open. It does this by remembering the filename and folder location it last used. If you only ever use a single pedigree data file, this means that normally you won't need to be concerned with having to open the pedigree data file each time you start the software.

Many customers of PedPro only need a single pedigree data file, because it can contain many pedigree records and, importantly, it is only possible to link from one animal to another (e.g. from an animal to its sire) if the data for both is kept in the same file. Unless you need to record multiple different groups of animals that are unconnected with each other e.g. multiple breeds, it is best to keep all the data in a single file.

If you move, rename or delete the pedigree data file externally to the software, when you next run PedPro it will fail to re-open the file, because it has been moved. In our experience this is the most common reason why PedPro is unable to display your pedigrees. You may have unwittingly moved or renamed your pedigree data file, or perhaps you had stored it on a removable device such as USB stick that is no longer connected to the computer. You can fix this by selecting Open from the File menu and then locating the correct folder for the pedigree data file.

PedPro will never delete or rename or move your pedigree data file of its own accord. But it will expect it to remain in the folder in which you have saved it. You must not delete or rename or move a pedigree data file externally to the software, otherwise it will not be able to reopen it. E.g. if you accidentally remove a pedigree data file, or some other software does so, PedPro will not be able to open the file and your pedigrees will be lost.

It is your responsibility to keep backup(s) of your pedigree data file(s) to protect against loss e.g. loss of your computer. PedPro does not store your data online or send it to us.

If you see an error message where the software reports that it cannot open a pedigree data file, it means there is a problem accessing the file. The error message is simply telling you the file cannot be accessed, and possibly the reason as reported by your computer. The likeliest reason is that the file cannot be found, or that you no longer have access to it (e.g., you logged in to your computer using a different user account).

These files always have the extension '.ped'. E.g. a pedigree data file could be named 'MyCats.ped'.

It is your responsibility to keep backup(s) of your pedigree data file(s) to protect against loss e.g. loss of your computer. PedPro does not store your data online or send it to us.

So, How Can I Re-Open My Pedigree Data File?
You first need to restore or locate your pedigree data file as necessary, then then re-open it: open PedPro, select Open from the File menu and then locate the pedigree data file on your computer.

The pedigree records are unlikely to have 'gone' forever, as to do that usually requires you to delete the records and save the pedigree data file, and/or to delete your pedigree data file(s), neither of which you are likely to deliberately do in normal circumstances.

Have You Removed The Record List From View?
There is normally a side panel to the left of the pedigree that contains the list of animal names. If this is not showing it is possible that you have resized the list to zero size (e.g. to make the pedigree bigger).

If this has happened try moving the mouse pointer towards the left side of the main PedPro window (near the left edge i.e. to the left of the pedigree) and see if the mouse pointer changes to a left/right resizing arrow. If so then hold the mouse button down, drag to the right and release to reveal the list of names.

Have You Opened The Wrong Pedigree Data File?
Another possible cause is that you've not opened the correct or same pedigree data file as you were using previously.

Before explaining what steps you can take to try to resolve this, it is important to understand how PedPro stores data.

These files always have the extension '.ped'. E.g. a pedigree data file could be named 'MyCats.ped'.

It is your responsibility to keep backup(s) of your pedigree data file(s) to protect against loss e.g. loss of your computer. PedPro does not store your data online or send it to us.

So, How Can I Get My Pedigrees Back?
You first need to restore or locate your pedigree data file as necessary, then then re-open it: open PedPro, select Open from the File menu and then locate the pedigree data file on your computer.

PedPro includes a text/CSV import feature. This can be used to import animal data so long as it is presented in a text/CSV file with the necessary columns. Many 3rd party pedigree programs can generate or export data in text/CSV format.

If you are unsure whether your current program can export data in a suitable format, see if it can export to a spreadsheet (such as Excel). If it can, then almost certainly you will be able to import the same exported data into PedPro, so long as it includes, as a minimum, columns for the animal name, sex, and parent names.

Possibly. Tenset can provide consultancy to help convert pedigree data from older file formats e.g. to extract data from files stored by now-defunct 3rd party products.

Please contact customer service for further information, supplying as much detail about what it is you are trying to convert, preferably including some sample data.

In PedPro, select Import From Breeders Assistant or Import From Pedigree Assistant from the File menu.

If you're getting the data from someone who has PedPro, then the easiest way to reuse the data is for them to give you a copy of their data file. You can then open it directly in PedPro - just select Open from the File menu.

If you're getting the data from someone who has either Pedigree Assistant or Breeders Assistant, then the easiest way is for them to give you a copy of their data file and then use the Import from Breeders Assistant or Import from Pedigree Assistant option from the File menu when you create a new database. It is not currently possible to import the data into an existing PedPro data file - only when creating a new data file.

If you're getting the data from someone who has any other product, such as a 3rd party pedigree program, the person supplying the data needs to supply you with a text/CSV file for the pedigree data. How they create that file depends on the capabilities of the particular program they are using, and is beyond the scope of this FAQ. As a minimum, the data needs to include columns for the animal name, sire, dam, and gender. Ideally it will include the date of birth too. If the file can include a 'header' line that gives column labels, this will usually make it easier to import into PedPro. Once you have the file, select Import Text/CSV Data from the File menu within PedPro. The software will take you through a series of windows where you can select the import file format. One of these windows will let you define the import columns in the data. It is not currently possible to import the data into an existing PedPro data file - only when creating a new data file.

Customizations that are not specific to the current pedigree data file - display preferences etc. - are controlled using the Preferences window - select Preferences from the File menu, then move to the System tab.

Customization specific to the pedigree data - such as the user defined fields - are controlled using the File Settings window - select File|Settings.

Select Preferences from the File menu, then move to the System tab.

Note that the date format used when importing CSV data is set as part of the import options.

A relatively common problem with margin setup is that either the right or the bottom margin (or, both), is 'way out' - i.e. on the actual printed sheet you are seeing either a much larger margin than you would expect or a large part of the printout is being unexpectedly 'chopped off'.

When this happens it usually means that there is a paper size inconsistency somewhere. E.g. if the actual physical sheet of paper you are printing on is A4, but your printer (and/or the printer setup on your computer) 'thinks' it is US Letter size.

The way to fix this is to make sure that your printer settings on your computer and/or printer are consistent with the actual paper size you are using.

Select File|Settings, then move to the User Fields tab. Here you can add/remove/rename the available fields.

Select File|Settings, then move to the Form Field Order tab. Move the fields up and down the list.

Select File|Settings, then adjust the 'Default Field Usage' for the fields in the User Fields and System Fields tabs.

Right-click over the pedigree, select Background Settings, then click Add Photo.

Make sure that you enter the title part of the name into the separate Title box in the Animal Details window; don't include it as part of the name. This way PedPro will know to use title highlighting when displaying the name e.g. in a pedigree.

To change the way names are highlighted - e.g. to have them in bold rather than red - select File|Settings, then select a different Title Highlighting option.

Make sure you have the side panel shown on the right - if not click the button Show Side Panel above the top right corner of the pedigree in the main window.
Click the Design Mode checkbox in the right hand side panel.
In the pedigree there are now 'bars' which you can drag to resize parts of the pedigree.
Finally, click the Design Mode option again to turn it off.

To set a border around the whole pedigree:

Right-click over the pedigree, select Background Settings.
Switch to the Background Settings tab.
In the Border Style group (top left), turn off Automatic and choose a line and corner style.
In the Padding group (top right), set an equal small padding on each edge.

Please contact customer service. Please note that product support is only available to customers whose period for support has not expired. If your support period has expired, you will need to upgrade in order to extend your support period.

PedPro Frequently Asked Questions

Ordering & Dispatch

How can I order PedPro?

Where can I see pricing for PedPro?

Does PedPro support multi-user access to the database, e.g. store to the 'cloud' or online?

What are your return and refund policies?

Can I use PedPro on my Mac or iPad?

My computer uses Windows 11S or Windows 10S. Can I use PedPro?

Can I use PedPro on my Chromebook?

What product support do I get?

Does PedPro include breed data (pedigrees) for my breed, pre-loaded?

Will I have to re-enter all the pedigrees I entered into the trial version?

I no longer have the original CD/USB/download. Can I still purchase an upgrade?

I want to get the full version as soon as possible. How long does order processing take?

Do you accept orders by mail/phone?

Do you offer discounts for bulk purchases (e.g. group purchase)?

Do you offer a discount for purchase by an academic institution?

It's been over 24 hours since I placed my order, where are my install codes?

Can you send the software on CD or USB stick?

What extra do I get with the full (paid) version?

Downloading & Installation

Can I re-download later, without further charge?

Can I install on multiple computers?

Can I backup the software e.g. so I can reinstall later?

If I reinstall PedPro, will it delete or overwrite my data?

I lost or damaged my product CD or USB stick and need to reinstall. How can I get a new one?

Why won't it accept my registration code?

How do I uninstall PedPro?

How do I transfer PedPro to a new computer?

I just re-installed PedPro on a new computer and all my pedigrees have disappeared. Why?

Pedigree Data Storage, Conversion & Transfer

I want to store the data online or 'in the cloud' in order to allow shared (multi-user) access. Does PedPro support this?

Looking after your data and keeping backups

PedPro gives an error message and won't open my pedigree data file. Why not?

I just opened PedPro and all my pedigrees have disappeared. Why?

Does PedPro convert from my 3rd party pedigree program 'insert name'?

Do you provide pedigree data conversion services e.g. to transfer from an old data format?

How do I convert my pedigree data from Breeders Assistant or Pedigree Assistant to PedPro?

How can I use pedigree data supplied by someone else?

Using PedPro

How do I customize PedPro?

How do I change the date format?

Why are the printed pedigree margins badly out, or parts of the pedigree are 'chopped' off?

How do I add/delete data fields?

How do I change the order of data fields e.g. in the pedigree title?

How do I choose which fields are included in the pedigree?

How do I set up a background image (watermark)?

How do I get Champions etc. to be highlighted in the pedigree e.g. in red?

How do I alter the size of the ancestor boxes?

How do I set up a page border?

Still Need Help?

I have a query that is not covered here. How can I contact you?