Pre-Sales

You can purchase a new license for PedPro software, for download, through this site using secure online ordering. Payment is by PayPal. PayPal allows payment by credit/debit card using its guest checkout facility, which is available in many countries. It is also possible to pay using direct bank transfer to our UK account; contact customer service if you need the details.

If you are an existing customer (i.e., you have previously bought a license for a full working copy of PedPro), you may be able to purchase an upgrade.

For all other purchases, including bulk orders & academic discounts, and purchases on physical media such as USB, please contact customer service.

See prices.

Sorry! But no. PedPro is designed for single-user use, where the data is stored locally on your computer's hard drive, and accessed from one user account. Multi-user access of the type you seek is not available with this product.

To make the best possible purchase decision, please take advantage of the free trial download before you decide to get the full version.

However, there is also a 30-day money-back no-quibble guarantee on new copies of full versions of PedPro purchased directly through this site.

This does not apply to upgrade orders or to purchases not made directly through this site.

iPad: this software will not run on an iPad (or iPhone) or similar.

Mac: PedPro is a Windows application and as such it does not run directly on a Mac.

If your Mac has a Windows environment such as that provided by 'Parallels' (or similar products) then you should be able run it. However, the use of any of our Windows-targetted products within the Parallels environment on the Mac is not formally supported.

Sorry, but Windows 11S/10S is not supported. Windows 11S/10S is a limited version of Windows that can only run apps from the official Windows app store, and PedPro cannot be obtained that way.

Sorry, but no. Chromebook is not supported.

• A detailed User Guide is installed as part of the product. This can be accessed through the Help menu.
• Common product support questions are covered in the Frequently Asked Questions page for PedPro.
• 12 months access to the customer helpdesk for product support for the current release is included as part of the product price when you buy a license.
• Support includes any updated releases that are released during the support period, which you can download free of charge.
• Support is only provided for the latest (i.e., current) release of the product at any given time - if you are in date for support but do not have the latest release then you should download and install that before contacting the helpdesk. Older, retired, releases of the product are not supported.
• For continued access to the helpdesk after the support period has ended it is necessary to upgrade. Discounts are available for existing customers, depending on when your previous period for support ended.

No. PedPro does not include data for real animals in your breed or it's history. We do not have the breed/pedigree data. To get such data into PedPro you need to import it from another source, or manually import it from your own sources/records. PedPro supports data import from text/CSV files.

No. All the pedigree data you have saved as a pedigree data file with the trial version will automatically carry through to the full version should you decide to get it.

Yes. The installer is a full installation and does not require the previous release to be already installed. However you will need a valid install key to install it.

After you have paid for your order you will be contacted by email with installation instructions, including any install code(s) that you need for the full version of the product.

Orders are processed manually (i.e. by a human), and during UK business hours. If you place your order Monday-Friday during UK business hours (9-5.30 UK time) there will be a delay of a few hours before your installation codes are sent. Orders placed at weekends or on UK public holidays may not be processed until the next UK business day (Monday-Friday). If you are ordering from outside the UK please remember that sometimes the UK has public holidays that you do not.

Some orders require validation by us prior to payment (e.g. version upgrades). In such cases we will contact after you have placed your order, either with details of how to pay, or with queries about your order.

Sorry, no.

Yes, as follows:

• 2 copies: 20% of 2nd copy
• 3 copies: 20% off order value
• 5-9 copies 30% off order value
• 10+ copies: 35% off order value

To place a bulk order, please contact customer service to arrange payment. The online ordering system on this site does not, at this time, have a facility for placing a bulk order.

The bulk order discount may not be used in conjunction with any other discount.

Sorry, no. There is however an academic discount for purchases of the Professional or Extended Edition of Breeders Assistant.

The company aims to process all orders within 24 hours of order placement or within the next UK business day (whichever is later), though in most cases it is much quicker than this.

Install codes are sent by email. Please check that this email has not been mistakenly treated as spam by your email system - check your spam folder! This is the likeliest reason why you may appear to have not received the install codes. You are recommended to add tenset.zendesk.com to your 'safe senders' or 'whitelist' in your email program.

No, sorry. All prices are for download only.

The company no longer supplies software on CD or USB stick except by prior, specific, arrangement.

• It is not limited to 30 days use.
• It works with data files of up to 1,000,000 records whereas the free trial is limited to 50.
• Export and print facilities are enabled.
• Printed pedigrees etc. do not include a 'trial version' message.
• Access to paid support, and any new versions that are released, during the support period.

Please contact customer service.